These Terms of Service (the “Agreement”) set forth the terms and conditions that apply to your access and use of the internet website owned and operated by Svocas LLC (“Svocas”). By accessing this web site, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are not allowed to book for any service on this site.

Service is money back guaranteed

We offer a full-Service Guarantee to our customers; if you’re not happy or satisfied enough with our service to give us good recommendation regarding the service we delivered to you, we will re-clean free of charge to ensure you are satisfied.

Arrival to booked appointment

Svocas teams always aim to arrive on-time, we understand that road conditions and other unfortunate conditions do arise which may affect our team arrival time. As a result, Svocas cleaners may arrive 30 minutes early or 30 minutes late; example, if you booked a cleaning with us and it is expected to start 9:00 AM, our team may arrive your place at 8:30AM or 9:30AM. This rarely happened, our team usually arrive on time.

Things we do not clean

We want you to understand that Svocas does not offer laundry service, steam cleaning service, and carpet shampooing. We offer flat rate for our services, but it does not cover post-construction cleanings for residential and commercial buildings, hoarding homes, public places, cleaning after large party activities, or frat homes. Our cleaners will not be allowed lift any object that is heavier than 30 pounds, they should not be exposed to hazardous substance or clean bodily fluids, clean the exterior of windows, clean outside areas, fireplaces. This is because of insurance and safety.

How to resolve issues and negative reviews

Svocas requires 6 business days to resolve any issues that occurred as you engage with us for cleaning services. This period is considered as a cooling down period to allow you and our team review and give adequate consideration to issues and offer a friendly resolve that will sustain relationships with customers.

When to give your negative review

You need to wait for 6 days cooling down period to pass before you can give negative reviews regarding our business with you on any public facing Svocas webpage like Google+, Yahoo Local, Yelp, Angie’s, etc. the 6 days cool down period will allow both us and client to work together to attempt to best resolve any issue in a way that sustain business relations.

Revisions and errata

Svocas does not warrant that any of the materials on the web “svocascleaning.com” are accurate, complete, or current. Svocas may make changes to the materials contained on its web site at any time without notice. Svocas does not, however, make any commitment to update the materials. The materials appearing on Svocas web site could include technical, typographical, or photographic errors. We reserved our right to make changes on information of our business website without give you and notice.

Existing damages

If the customer is notified of any damages before the cleaning finishes, any damage claims that may arise as a result of our service is considered void. Svocas will reimburse for damages in the form of refunding the client to cover the cost of repair. Our customers must provide images of damage of both before and after the cleaning along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning.

Quality assurance

Svocas reserves the right to take photographs inside of the client’s home, on rare occasion, for quality assurance purposes, with the intent of internal use only. Photos taken for internal use only will not be put into public face.

Legal jurisdiction

Svocas operates in the jurisdiction of Texas. You agree to handle any legal action within Harris County, TX.

Changes to these terms

By using this Site, you signify your acceptance of these terms. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Your acceptance of these terms

By using this Site, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.