Frequently asked questions
Svocas cleaners are trained to be pet lovers, but our operating policy requires our clients to secure their pets especially dog. This is to avoid lost time or distraction that can be cause by your pet if not secured during our team time at your home. Our lockout fee is $40.
Your personal details and payment information are perfectly secured. To protect our clients payment information we have three levels of security; Svocas booking form has its own layer of 256-bit security level, all Svocas page is protected by extended validation SSL security level, and we do not store your card information, only a token that allows us to charge the card. All Credit card transactions are processed by STRIPE and layered on their own 256-bit security level.
Our operating policy requires us to provide cleaning supplies. The supplies we bring includes all of the necessary supplies, like a vacuum and paper towels. However, If you have any product you would like to use inform us and we will us it to do the work for you.
Our services days: Monday to Friday.
Office Hour: 9:00am to 5:00pm.
Note our office is usually closed Saturday and Sunday.
We are hiring, especially during peaking period demand for workforce get very high. Your welcome to apply to become one of our member. click the link above and fill out an application form.
It is not compulsory you start at home before our team start cleaning your home. But if you will not be at home you need to let us know, call or text (346) 434-7254 to discuss options we have to help you regarding changes in your situation. This is necessary to avoid lockout fee of $50.
We understand that accident do happen, but over time our team hardly experience such accident. However, if it happen you do not need to panic we will ensure your damage is restore through our insurance pr0vider or direct replacement.
Absolutely you can reschedule, but you have to do it before 48 hours. We advice you see our cancellation policy before you make any booking.
You can cancel any booking you made on our website or over the phone, but you should cancel the booking before 48 hours to the appointment time to get a full refund. You will get only 50% if cancelled later than 48 hours.
You will see the things our team will do to keep your home clean o the services agreement. Click on the Residential or Commercial links to see the things we can offer.
Call Us! if we can't take your call, we will call back before 24 hr
Address
15770 Bellaire Blvd STE 2610, Houston, TX, 77083
Mail Us
info@svocascleaning.com